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System
> Where is the site hosted?> What is my site's URL/Web Address? > Will my site look like everyone else's? > Can I get a custom designed website? > How many images can I put in an event? > What if I already have my own web site? > Does your system work on a Mac? > What browsers are compatible with your system? > Can you collect email addresses for future mailing?
Registration
> Do I need special software to use your system?> How do I make money using your system? > How much does it cost? > How and when do I get paid? > What if I forgot my username or password?
Privacy & Security
> Do you ever sell customer email addresses?> Why is your e-commerce system so safe? > Don't want to accept credit card information on the Internet?
Site Setup
> What are the system requirements?> What materials do I need to setup a site? > How does it work? > How do I set up my Portfolio?
Digitizing Images
> How do I get my images digitized?> What file formats are supported? > What's the best file format for transferring images? > How big can the file be? > What dimensions should the image be? > At what resolution should I scan? > Do I need to crop the image? > Can I use your system if I shoot traditional film?
FTP Information
> What is FTP?> Do I need to use an FTP Program?
Maintenance
> How long can I keep a photo event on my Internet storefront?> What do you do to protect and secure my photos? > How long does it take to publish a photo event?
Customizing Events
> Can different events have different prices/products?> Can I delete images? > Must events be password protected? > How do I let customers know about the site, event name and password?
Marketing
> Can I get website statistics?> How up-to-date are these reports? > What if I want to cancel the stats service?
System
A. Your images will be hosted on our server system. Our servers
are connected via a DS3 line and three redundant T-1 lines, offering you continuous
high-speed access and nearly zero downtime.
Q. What is my site's URL/Web Address? A. We have different ways to accommodate your needs. Please contact us for more information.Q. Will my site look like everyone else's? A. No. Although your site is created with our Website Creator, you have control over layouts, colors, and content. Your Internet storefront will be complete with your company logo, contact information, sample portfolio, and published events. The entire storefront is designed to promote you, the photographer.Q. Can I get a custom designed website? A. Absolutely. We offer custom designed websites that promote your photography style with class, and creativity.Q. How many images can I put in an event? A. You can put as many images as you like in a given event. Of course, at some point it doesn't make sense to continue adding images to an event because it becomes too cumbersome for your customers to navigate. As a rule of thumb, you should not put more than 1000 images in any given event. It's also possible to place an event to the web in sections based on subject matter, and have the same password for each section. A. It is literally as simple as 1,2,3,4.Step 1: Digitize Your Photos If you shoot with traditional film, simply take the pictures, scan them from prints or negatives or take them to a lab to be digitized and put on a CD. This, we have found, is the easiest way to archive your photographs. If you use a digital camera, simply shoot the photos and archive them. Step 2: Publish Your Photos Publish the digitized photos to your own Internet storefront at http://www.YourStudio.com, using our PhotoManager software, which is included in the subscription cost. Step 3: Receive the Order After previewing their photos, customers can order them instantly in a variety of custom options, simply by logging on to your site. Step 4: Fulfill the Orders Send your orders to us and enjoy the quality you have come to expect! Q. What if I already have my own web site? Q. Does your system work on a Mac? A. Yes. You will need the following:
Q. What Internet browsers are compatible with your system? A. The following web browsers are compatible with PhotoManager:
Q. Can you collect Email addresses for future mailing? You will be able to collect email addresses from customers who purchase from you. However we do not require email addresses to view pictures on our system because we believe that sending out email to those who are just looking at pictures would be considered SPAM (junk email that people did not ask for) and might upset your potential customers.
Registration
Q. Do I need special software to use your system? Q. How do I make money using your system? Q. How much does your system cost? Q. How and when do I get paid? Q. What if I forgot my username or password?
Privacy & Security
Q. Do you ever sell customer email addresses? Q. Why is your e-commerce system so safe? Q. Don't want to accept credit card information on the Internet?
Site Setup
Q. What are the system requirements?
Q. What materials do I need to setup a site? A. Creating your site is easy- it just requires providing us with information. about your company. You will need:
Q. How do I set up my Portfolio?
Digitizing Images
Q. How do I get my images digitized? Q. What type of digital photo files can I publish? A. PhotoManager can publish the following digital photo files:
Q. What's the best file format for transferring images? Q. At what resolution should I scan? Q. How big can the file be? Q. What dimensions should the image be? A. Imported images are used to create two files: a thumbnail, and a full size. Ideally, uploaded files should be no larger than 5,000 by 5,000 pixels. Pick the resolution that yields the highest quality picture, and PhotoManager will do the rest.Q. Do I need to crop the image? A. If the picture needs any cropping, this should be done before importing into PhotoManager. What you upload should resemble what you are selling.Q. Can I use your system if I shoot traditional film? A. Certainly. Our system is designed for traditional photographers, as well as digital photographers. However, your photos must be digitized in order to be published to your Internet storefront for sales.
FTP Information
A. FTP stands for File Transfer Protocol. FTP simply allows Internet users
to move files from one computer to another. Using FTP is just like using
the web; you need a software program (called an FTP client program) that
lets you connect to FTP hosts (just as a web browser allows you to connect
to http hosts).
Q. Do I need to use an FTP Program? A. PhotoManager utilizes an FTP type file transfer to send your files to the web. We made it easy for the photographer to handle the uploading and manipulation of photographs on our site so photographers can do what they like doing best, taking pictures. No need for an FTP Program. However, if you are doing your own site design, you would need an FTP program. There are many FTP client programs and any will work, but we recommend CuteFTP for PC's. CuteFTP is made by GlobalSCAPE.
Maintenance
Q. How long can I keep a photo event on my Internet storefront? A. There is no time limit for photo events that have been published on your Internet storefront. However, we suggest that you remove any photo events that are no longer being requested by your customers. This will allow new customers to find more recent events quicker and increase order efficiency.In our months of testing trials, events listed for 30 days got more orders then events that were listed for 60 days. Testing showed an overall 20% average decrease in total sales for 60 days event listings compared to 30 day listings. Discount pricing almost DOUBLED our orders, based on a 20% discount for the first two weeks of a 30 day posted event and 10% discount on portrait photographers for the first two weeks of a 30 day posted event. Q. What do you do to protect and secure my photos? A. The published photograph is approximately 26K in size and specifically designed to maximize viewing quality for your customers while protecting you against unauthorized copying. Right-click ability has been removed, and all preview photos viewed online are protected using a "digital" watermark, thus further protecting your copyrighted photos from unauthorized use.Q. How long does it take to publish a photo event? A. The time necessary to publish a photo event depends on two things; the number of photos in the event and the speed of your Internet connection. Below is a list of approximate times to publish a single photo to your Internet storefront.* Actual results may vary *
Customizing Events
Q. Can different events have different prices/products? A. Yes. Each event can automatically default with your preferred pricing, but each event can have its own products and prices. You can also have several default pricing schedules saved and discount defaults. A. Yes. After the images for an event are uploaded to the web, just go to the Online Manager. Choose "Event Manager" and after entering in your username and password, choose the event you want to modify, then click "Photos". Here is where you can delete images out of an event.Q. Must events be password protected? A. No, the image gallery does not require a password, however you have full control over whom you give the password to. The Portfolio section does not have password protection.Q. How do I let customers know about the site, event name and password? A. The most popular way of notifying your customers that they have images available on your website is by making business cards with your website address, their event name, and the password that corresponds to their event. Another method commonly used is collecting all the e-mail addresses of the guests, and e-mailing the information to them.
Marketing
Q. Can I get website statistics? Q. How up-to-date are these reports? Q. What if I want to cancel the stats service? | System Requirements
Our system does not require that you have any special hardware or software to create,
host and maintain a site.To use the software you will need the following if you are using a PC:
Mac Users:
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